Shipping Policy

At Vint Vault, we are committed to providing a smooth, reliable, and transparent delivery experience. This Shipping Policy explains how orders are processed, shipped, and delivered, along with how we handle any shipping-related concerns. Our goal is to ensure your products arrive safely, on time, and without complications.

1. Where We Ship

We currently deliver to all locations within the United States.

At this time, international shipping is not available. If we expand our services globally in the future, updates will be clearly announced on our website.

2. Shipping Methods & Timelines

  • Handling Time: 1–2 business days (orders processed Monday to Friday)
  • Transit Time: 6–9 business days (shipments dispatched Monday to Friday)
  • Estimated Delivery Time: 7–11 business days from order placement
  • Order Cut-off Time: Orders placed after 5:00 PM (EST) will be processed on the next business day

Note: Delivery timelines may be affected by external factors such as weather conditions, carrier delays, or high-demand periods. In such cases, we will keep you informed with updates.

3. Shipping Costs

We offer free standard shipping on orders over $150 (USD) within the United States.

For orders below $150 (USD), applicable shipping charges will be calculated and clearly displayed during checkout before payment is completed. There are no hidden shipping fees.

4. Order Tracking

After your order has been shipped, you will receive a confirmation email containing a tracking link. This allows you to follow your package until it reaches your delivery address.

5. Address & Contact Details

Providing accurate shipping information is essential for successful delivery.

  • Please review your shipping address and phone number carefully at checkout.
  • If you notice an error, contact us before the order is dispatched.
  • Once the order is in transit, address changes cannot be made.
  • Packages returned due to incorrect details or missed delivery attempts may require additional reshipping fees.

6. Possible Shipping Issues & Solutions

Delays Caused by Vint Vault:

  • We will notify you promptly and prioritize your shipment.
  • We will work to resolve the issue promptly, which may include shipping refunds or other appropriate solutions where applicable.

Carrier-Related Delays:

  • We monitor shipments and assist with tracking updates or claims when needed.

Incorrect Address Provided by Customer:

  • Orders cannot be recalled once shipped.
  • Returned packages can be resent with additional shipping charges.

Damaged Deliveries:

  • Take clear photos and contact us immediately.
  • A replacement or refund will be issued after verification.

Lost or Stolen Packages:

  • Check with neighbors or your local carrier first.
  • If the package is still missing, contact us for further assistance and investigation.

7. Customer Responsibilities

To ensure a smooth delivery process, customers should:

  • Provide complete and accurate shipping details.
  • Place orders before 5:00 PM (EST) for same-day processing consideration.
  • Be available to receive the package or arrange for someone to accept it.
  • Report any delivery issues (damage, delays, or incorrect items) within 48 hours.

8. Our Commitment to Transparency

  • All shipping costs, timelines, and conditions are clearly communicated.
  • Customers are informed promptly of any delays or updates.
  • All shipping-related concerns are handled fairly and efficiently.

9. Contact Us for Shipping Support

For questions regarding shipping, order status, or address updates, please contact us:

Business Name: Vint Vault
Business Mail: support@vintvault.store
Business Phone: +1 (406) 606-3259
Business Hours: Monday to Friday (9 AM – 5 PM) EST (New York)
Business Address: 400 7th Ave S, Lewistown, Montana 59457, United States

Closing Note

At Vint Vault, we understand that delivery plays an important role in your overall shopping experience. From the moment you place your order to the time it arrives, we are dedicated to ensuring reliability, clarity, and customer confidence throughout the process.